Online Purchases

Spray paint, art materials and other sale items cannot be returned or exchanged.

Faulty or Damaged Items

If your items are faulty or not as described, you are entitled to a refund or replacement.

This does not apply to items that are discounted by us for an obvious and stated fault.

Refunds, Replacements, and Repairs

You are entitled to a refund or replacement for any products if they are found to be:

• Damaged during delivery between the seller (Ballarat Spray Paint) and the recipient. Evidence of the damages must be taken immediately upon the unpacking of the goods.
• Faulty and the product is not suitable for use.
• Malfunctioning during its intended use and does not work.
• Not of merchantable quality.

You are NOT entitled to a refund if:

• You discover the goods can be purchased cheaper elsewhere (except where the seller provides a guarantee that the goods cannot be purchased cheaper elsewhere).
  
• The defect is drawn to your attention before buying (for instance, when goods were labelled as seconds, or faults were clearly marked).
• You have damaged the goods by using them in a way they were not intended to be used.